With the launch of our new eTrac system, creating orders, billing and tracking has become that much easier. Not only is eTrac the one-stop-shop for all your courier needs, it is completely free to all of our customers. All that is required from you, is an Internet connection and a computer -- we do the rest. Our eTrac service will provide you with a confirmation number, your dispatcher’s identification number, the assigned driver and any issues that may arise, such as waiting time, or situations beyond our control.

Very rarely, these situations do arise and we experience a wait time. Whether it is due to a road condition, or simply weather issues, it does happen. If this is the case, we do not bring our clients into the situation blind. We always post a warning banner on the homepage of our website that notifies clients of situations and areas that are affected. In addition to the website warning, eTrac is updated every 60 seconds and the customer will be notified by eTrac. In addition to all of these procedures, if a specific shipment is affected and the customer was not previously notified of the situation, we will personally call them and work with them to figure out the best solution for their courier needs.

While delays are rare, they do happen on occasion. Be assured that Sierra Courier has procedures and polices in place to protect your valuable time. We will always maintain our solid reputation of reliability, especially during those unforeseen circumstances.