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F.A.Q Air/Ground Services

Can I ship dangerous goods?

A) Yes. Sierra Courier will accept most dangerous goods. Click here for more information on dangerous goods.

What forms do I have to fill out for a non document International shipments ?

A) A Commercial invoice (click here for more details). You may also require a Export Declaration B13A for shipments valued over $2000.00 (click here for more details)

Do I need a commercial invoice for international document shipments ?

A) No. A Commercial invoice is not required for documents. Click here for more details.

How do I fill out a commercial invoice form?

A) You can use the form from our web site, or use your own corporate invoice or letterhead, as long as you include the date of exportation, name and address of shipper, recipient, and / or importer, country of export, country of manufacture, country of ultimate destination, detailed description of each commodity including the quantity, unit value, purchase price or value of the item, total invoice value, currency of sale, type of packaging, shipper’s signature and date. Click here for more information.

Does Sierra offer Saturday service?

A) Saturday service is available on Sierra Air Service. Click here for more information.

Does Sierra deliver to post office (PO) boxes?

A) Sierra does not deliver to post office boxes in the United States. Sierra will deliver to post office boxes in Canada if the customer provides a phone number.

What is the fastest service for cross-Canada shipments?

A) Sierra Next Flight Out Service for same day delivery to most major centres

What is the fastest service to the United States offered?

A) Sierra Next Flight Out Service for Same Day delivery to major centres.

What is the most economical cross-Canada service available?

A) Sierra Ground Service is the most economical way to ship .

What is the most economical service to the United States offered?

A) Sierra U.S. Ground will save you time and money!

Does Sierra provide air service to OverSeas International Destinations?

A) Yes. Sierra has multiple levels of air service to over 210 countries worldwide

Can I track my Air and Ground shipments Online?

A) Yes. You can use our tracking number on the Sierra Web Site to track your delivery.

Can I drop off my packages off at Sierra Courier?

A) You sure can! Our offices are located at 1200 King Edward Street. Our drop-off hours are from 7:30 a.m. – 5:30 p.m., Monday – Friday. Click here for a location map.

Can I use my Sierra Account for Air and Ground Freight Services?

A) Yes. You may use your Sierra Courier Account for all Sierra Air and Ground Services.

What’s the cut off time for Sierra air and ground shipments?

A) Please try and place your request by 4:00 PM to insure same day pick up, if you call after 4:00 PM but you can drop off your package at our head office up to 5:00 PM and we will do our best to have your shipment picked up that day.

Can Sierra pick up a shipment in another city or town on our behalf?

A) Sierra can pick up your shipments from most locations in Canada, the U.S.A. and International points. Please call Sierra Customer Service for more details 1-204-632-8920

I need extra insurance !

A) Sierra courier can provide you with extra insurance coverage. Please call Sierra Customer Service for more details 1-204-632-8920