866-575-ASAP 24 Hour 204-632-8920

F.A.Q.s

How can I set up an account with Sierra?

A: It's quick and easy! Click here to fill out our online application form. We can also deliver an application form to you. Or if you prefer, call (204) 632-8920 or toll free; 1-866-575-ASAP and ask to speak with one of our friendly customer service representatives. Most new accounts are activated within 1-2 hours.

Does Sierra offer an air service?

A: We sure do! Click here for more information about these services. Our alliance with FedEx allows Sierra to provide customers with the world's fastest and most consistent on-time overnight air service available. Sierra also offers; next flight out, same day nationwide service for those very urgent deliveries.

What kind of ground service does Sierra offer?

A: Sierra offers the highest level of ground service available. We offer expedited service to any location in North America. We can handle LTL (Less Than Trailer Load) freight up to full trailer loads

What information do I need to place an order?

A: Just give us your account number, tell us the size of your delivery, where it is going, and how fast you want it delivered. It's that simple! You can also pay by cash and we accept all major credit cards. It couldn't be easier! Please click here to open up a Sierra account right now.

How can I place an order and trace shipments over the Internet?

A: We call it eTrac. You can learn more about placing an order online here. All you need is a Sierra eTrac login and password. With just a simple click of your mouse, you will be able to place and track all of your time-sensitive Sierra deliveries. Simply complete the Etrac online registration form or contact Sierra customer service representative at 204-632-8920 or Toll Free 1-866-575-ASAP and go online with Sierra today!

Does my computer require any special software to access eTrac?

A: No! All you need is a web browser with Internet Explorer or Netscape Navigator and a connection to the Internet.

I forgot my password for my eTrac login. What should I do?

A: No problem! Just call one of Sierra's customer service representatives and they will be able to assist you.

Can I drop off my packages?

A: You sure can! Our offices are located at 1200 King Edward Street in Winnipeg, Manitoba. Our drop-off hours are from 7:30 a.m. — 5:30 p.m. Monday — Friday. Click here for a location map.